It is unfortunate when a patient is unhappy and they resort to these means. The patient's claims are absolutely unfounded. My office has been in business and has been a generous supporter of this community for nearly 15 years and we have thousands of extremely satisfied patients. Please go to our website at www.bancroftdentalcare.com to read the hundreds of extremely positive reviews for yourself. My goal is patient satisfaction and convenience. We are open M-F 7am to 7pm and also Saturday from 8am to 1pm. We are always conscientious about our patients' needs along with their budgets. We have excellent interest-free payment options and even an extremely economic in-office dental plan for our non-insured patients. Come in and see for yourself.