Lake Norman Regional Medical Center

Type: Acute Care
Ownership: Proprietary
Emergency Services: YES

Hospital Ratings: Patient Experiences	This Hospital	Average	National Average
Patients who said their nurses "Always" communicated well	77	79	76
Patients who said their doctors "Always" communicated well	85	83	80
Patients who said they "Always" received help as soon as desired	66	67	64
Patients who said their pain was "Always" well controlled	71	71	69
Patients who said staff "Always" explained medicines before administering	63	62	60
Patients who said their room and bathroom were "Always" cleans	72	70	71
Patients who said the area around their room was "Always" quiet at night	62	62	58
Patients who said they were told what to do during their recovery at home	13	17	81
Patients who rated the hospital a 9 or 10 on a scale from 0 (lowest) to 10 (highest)	73	69	67
Patients who said they would definitely recommend the hospital	74	71	69
Hospital Ratings: Medical Imaging	This Hospital	Average	National Average
Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy. (If a number is high, it may mean the facility is doing too many unnecessary MRIs for low back pain.)	26	31	33
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram. (A number that is much lower than 8% may mean there's not enough follow-up. A number much higher than 14% may mean there's too much unnecessary follow-up.)	8	8	8
Outpatient CT scans of the chest that were "combination" (double) scans. (The range for this measure is 0 to 1. A number very close to 1 may mean that too many patients are being given a double scan when a single scan is sufficient.)	0.01	0.037	0.054
Outpatient CT scans of the abdomen that were "combination" (double) scans. (The range for this measure is 0 to 1. A number very close to 1 may mean that too many patients are being given a double scan when a single scan is sufficient.)	0.08	0.115	0.191
Hospital Ratings: Care Results	This Hospital	Average	National Average
Death Rate for Heart Attack Patients	14	12.712	16.2
Death Rate for Heart Failure Patients	9.2	8.674	11.2
Death Rate for Pneumonia Patients	8.6	9.563	11.6
Hospital Ratings: Readmission Rates	This Hospital	Average	National Average
Rate of Readmission for Heart Attack Patients	17.5	16.697	19.9
Rate of Readmission for Heart Failure Patients	23.1	21.038	24.7
Rate of Readmission for Pneumonia Patients	14.9	15.639	18.3
Hospital Ratings: Process of Care	This Hospital	Average	National Average
Outpatients having surgery who got an antibiotic within one hour before surgery (higher numbers are better)	100	8	92
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)	97	48	94
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on the beta blockers during the period just before and after their surgery	97	100	92
Surgery patients who were given an antibiotic within one hour before surgery to help prevent infection	100	98	96
Surgery patients who were given the right kind of antibiotic to help prevent infection	99	98	97
Surgery patients whose preventive antibiotics were stopped within 24 hours after surgery	99	96	94
Heart surgery patients whose blood sugar is kept under good control in the days right after surgery	N/A	93	93
Surgery patients needing hair removed from the surgical area before surgery, who had hair removed using a safe method	100	100	99
Surgery patients whose urinary catheters were removed on the first or second day after surgery	97	93	N/A
Surgery patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries	98	94	94
Patients who got treatment within 24 hours before or after their surgery to help prevent blood clots after certain types of surgery	97	92	92
Hospital Ratings: Heart Attack & Chest Pain Care	This Hospital	Average	National Average
Average number of minutes before outpatients with chest pain or possible heart attack who needed specialized care were transferred to another hospital (a lower number of minutes is better)	26	48	62
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG (a lower number of minutes is better)	4	8	9
Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival (higher numbers are better)	100	57	54
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival (higher numbers are better)	100	95	95
Heart Attack Patients Given Aspirin at Arrival	100	99	98
Heart Attack Patients Given Aspirin at Discharge	100	99	98
Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	100	96	96
Heart Attack Patients Given Smoking Cessation Advice/Counseling	100	100	99
Heart Attack Patients Given Beta Blocker at Discharge	98	98	98
Heart Attack Patients Given Fibrinolytic Medication Within 30 Minutes Of Arrival	100	38	54
Heart Attack Patients Given PCI Within 90 Minutes Of Arrival	N/A	95	89
Hospital Ratings: Heart Failure Care	This Hospital	Average	National Average
Heart Failure Patients Given Discharge Instructions	90	87	87
Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (LVS) Function	99	98	98
Heart Failure Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	100	94	94
Heart Failure Patients Given Smoking Cessation Advice/Counseling	100	99	98
Hospital Ratings: Pneumonia Care	This Hospital	Average	National Average
Pneumonia Patients Assessed and Given Pneumococcal Vaccination	100	95	92
Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior To The Administration Of The First Hospital Dose Of Antibiotics	100	96	95
Pneumonia Patients Given Smoking Cessation Advice/Counseling	100	99	97
Pneumonia Patients Given Initial Antibiotic(s) within 6 Hours After Arrival	97	95	95
Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s)	98	92	91
Hospital Ratings: Children's Asthma Care	This Hospital	Average	National Average
Children Who Received Reliever Medication While Hospitalized for Asthma	100	100	100
Children Who Received Systemic Corticosteroid Medication While Hospitalized for Asthma	100	100	100
Children and their Caregivers Who Received a Home Management Plan of Care Document While Hospitalized for Asthma	100	70	68

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