The Patient Bill of Rights: Your Right to Respect and Good Care

by Meryl Hyman Harris In 1997, the Consumer Bill of Rights and Responsibilities was passed. It is more commonly known as the Patients' Bill of Rights, and covers your relationship with insurers, health plans, and everyone else in the healthcare system. And like most rights, it comes with certain obligations to take an active role in making the system run smoothly. For once, this is a government initiative that is relatively easy to understand because it is founded on common sense, sound business practices, and, in some cases, plain old good manners. The Goals The Patients' Bill of Rights was designed to strengthen consumer confidence in the healthcare system, to provide a sound foundation on which to build quality doctor-patient relationships, and to spell out patients' rights to receive good care. It also obligates patients to take an active part in the management of their own health. The Bill sets standards based on the ideal that no patientlike no citizenshould have more rights than any other. Whether you are enrolled in Medicare or Medicaid or are a veteran or government employee, whether you are covered by an employer or buy your own health insurance, and even if you have no healthcare coverage at all, this bill applies to you.
Beyond the basic belief in equality among patients, the Bill incorporates some other commonly accepted American attitudes. These are: The United States must strive to give healthcare to all No one should go broke trying to pay the bills of a catastrophic illness Healthcare coverage must be affordable People who are particularly vulnerable deserve extra help Health insurers should use their premiums to pay a reasonable portion of the cost of care People should be encouraged to participate in the clinical trials that result in new medications and better approaches to illnesses Your Rights These are a patients rights under the Bill: The right to information about quality You must be able to receive accurate, easy-to-understand information about health plans, healthcare professionals, and hospitals and clinics so that you can choose your care wisely. That means that you should: have the details of your health plan spelled out clearly and precisely; be able to quickly learn about the education, licensure, experience, and any bad marks on the professional records of doctors and others healthcare providers; be able to quickly acquire a variety of statistics on hospitals and clinics, including how often certain procedures have been performed there, comparisons between them and other institutions, and how to lodge complaints against them. The right to choose a healthcare provider All health plans must offer you a wide enough range of coverage options so that you don't have to wait for any services you need. Women must have a choice of gynecological and obstetrical professionals, and anyone who needs the services of a specialist must be able to get them. If the plans do not fulfill these basic provisions, you have the right to seek care outside of the plan at no additional cost.
Furthermore, any consumer who involuntarily loses his or her healthcare coverage while being treated for a chronic or disabling condition, or while in the last two trimesters of pregnancy, has the right to continue seeing their specialists for up to three months after they lose coverage, or, in the case of pregnant women, until the usual course of care after childbirth is completed. Providers who continue to treat such patients must accept the plan's rates as payment in full, and promptly transfer records to other agencies as needed. The right to emergency services You should not need permission ahead of time to use emergency services if you have symptoms that a "prudent layperson"meaning a reasonable personwould consider an emergency. While this stipulation may seem somewhat unclear, it is meant to prevent people from abusing the convenience of emergency rooms rather than scheduling appointments in a doctors office. This right also protects patients by ensuring they aren't held back from using emergency services by health plans attempting to save money. Health plans should tell you where emergency services near you are located, and what you will be expected to pay when you use them. You should not be penalized if the nearest facilities available to you during an emergency are not in your network. And people who work in emergency departments should get in touch with your health plan as soon as possible.

It is your responsibility to make appointments before emergencies arise whenever possible, even if that means you have to take time off from work or find transportation to destinations farther away than the closest hospital. Your health plans should provide easy access to healthcare professionals and provide adequate opportunity for care.

However, if you have good reason to think you are in trouble and shouldn't wait to see a doctor, you must be permitted to use emergency services.

The right to make decisions

You must be given all the information you need to make decisions about your healthcare. No one else can make those decisions for youexcept under the following conditions:

  • If you are unable to make decisions (due to physical or mental health reasons) and you have legally handed over that right to a designated family member or friend
  • If you are the responsibility of a person assigned to you by a court

It is no longer acceptable for doctors and others to hide facts from you, even though they might be hard for you to accept. If you have trouble understanding what they are saying, or making decisions based on what you have learned, you have the right to get help.

Doctors and other healthcare professionals may recommend a particular course of action, but you must be informed of all other options and be given the opportunity to carefully consider those options before proceeding.

You have the right to refuse treatment. To make sure you can exercise that right, it is best to spell out ahead of time what kinds of treatments you want or don't want in case you become extremely ill and are unable to speak for yourself. A "living will" is one way to do that. For more information on living wills and related topics, see the article in this series entitled End of Life Care . The right to respect You must be treated with respect and good manners, and may not be discriminated against for any reason, including sex, age, race, national origin, religion, sexual orientation, or disability. Doctors should see you as soon as possible, and not keep you waiting any longer than is necessary. Once they see you, they should attempt to give you all the time you need to understand your diagnoses and explain your treatment options. You must, in turn, treat healthcare professionals appropriately, and do what you can to promote mutual respect. The right to confidentiality Healthcare professionals, insurers, and suppliers may not discuss your health history with employers or anyone else unless you give them permission to, except if the exchange of information is necessary for your care, and in some cases where the law or public health are concerned. For more information on your rights to privacy, see the article in this series entitled HIPAA: Your Right to Health Care and Privacy .
You have the right to access any and all of your healthcare records. This gives you the responsibility to know what is in those records, and to find out if anyone has had unauthorized access to them. The right to complain You have the right to report, and seek quick resolutions to, any problems you have with your healthcare. Matters that might be of concern to you include billing, denied treatment, waiting times, how you have been treated, and lack of services. All health plans, providers, and related institutions should have internal systems in place to handle both complaints and appeals. The process for these should be easy to understand and participate in, and all rules should be made known to you. If you need external help, you can turn to state licensing agents and other protective agencies set up by each state. Your Responsibilities Besides protecting your rights, the Patients' Bill of Rights also lists specific things you should do to help improve the quality of your care and the relationships you establish with healthcare professionals. These include eating healthfully, making an effort to quit bad habits such as smoking, taking an active interest in your doctors opinions and advise, carrying out treatments on which you and your doctors have agreed (including taking medications responsibly), and telling your doctors and others what they need to know.
Other responsibilities include taking care not to spread disease, showing respect for health workers, taking time to understand your health plans, doing the best you can to pay your bills, reporting fraud if you witness it, and following the rules and regulations governing your health plan. RESOURCES: FirstGov for Consumers http://www.consumer.gov United States Department of Health & Human Services http://www.hhs.gov References: Consumer bill of rights and responsibilities: report to the president of the United States prepared by Advisory Commission on Consumer Protection and Quality in the Health Care Industry. Advisory Commission on Consumer Protection and Quality in the Health Care Industry website. Available at: http://www.hcqualitycommission.gov/cborr/ . Accessed April 25, 2006. Patients' rights and responsibilities. Government of the United States. FirstGov for Consumers website. Available at: http://www.consumer.gov/qualityhealth/rights.htm . Accessed April 25, 2006. Your rights as a hospital patient in New York State. Patients' bill of rights. New York Department of Health website. Available at: http://www.health.state.ny.us/nysdoh/hospital/patient_rights/en/patients.htm . Accessed April 25, 2006.
Last reviewed June 2006 by Richard Glickman-Simon, MD Please be aware that this information is provided to supplement the care provided by your physician. It is neither intended nor implied to be a substitute for professional medical advice. CALL YOUR HEALTHCARE PROVIDER IMMEDIATELY IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY. Always seek the advice of your physician or other qualified health provider prior to starting any new treatment or with any questions you may have regarding a medical condition.
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