Al Franken Questions Carrier IQ Over Covert Data Retrieval

Al Franken wants answers from Carrier IQ, which has reportedly been taking sensitive information from consumers phones without their consent.

Al Franken has demanded answers from Carrier IQ, which has reportedly been logging and transmitting sensitive information from consumers' phones without their knowledge or consent.

The alleged data retrieval by the phone-tracking firm includes Android devices, Blackberry phones, HTC phones, and even iPhones, reports the International Business Times.

Senator Franken took action in a formal letter addressed to Carrier IQ CEO Larry Lenhart, demanding answers by Dec. 14.

"It appears that this software runs automatically every time you turn your phone on," Sen. Franken wrote.

"It also appears that an average user would have no way to know that this software is running - and that when that user finds out, he or she will have no reasonable means to remove or stop it,” he stated, reports the IBT.

The Carrier IQ software is installed by the handset manufacturers and carriers, leaving the user unable to opt out.

On the iPhone, Carrier IQ only works in diagnostic mode, which is off by default, and only logs technical data.

Yet, on almost every major phone, a software company is logging every keystroke made by the user.

Carrier IQ said in a statement on their website that they are only "counting and summarizing performance, not recording keystrokes or providing tracking tools,” the IBT reports.

Franken said that, while he understood carriers needing to have usage and diagnostic information, he was also aware that carriers can modify Carrier IQ’s software. He said the sensitive information retrieved by the carrier’s software appeared “to have nothing to do with diagnostics - including who they are calling, the contents of the texts they are receiving, the contents of their searches, and the websites they visit.” "These actions may violate federal privacy laws, including the Electronic Communications Privacy Act and the Computer Fraud and Abuse Act. This is potentially a very serious matter. I ask that you provide answers to the following questions by December 14, 2011,” Franken wrote, reports the IBT. Sen. Franken also happens to be the chairman of the Subcommittee on Privacy and Technology and the Law. He demands to know whether or not Carrier IQ logs a user's location, dialed telephone numbers, URLs of the websites a user visits and the contact information from users' address books, the IBT reports. The Minnesota senator also wants to know where the data is transmitted to, whether it's Carrier IQ's headquarters in Mountain View, Calif., or if the data is sent to smartphone manufacturers or carriers.
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